Terms and Conditions

Pet Stays Melbourne Terms and Conditions
Welcome to Pet Stays Melbourne!
Hey there, dog lovers! We’re thrilled to have you and your furry friends with us. Below are our terms and conditions. We’ve kept it straightforward, just like a friendly chat over coffee.
These terms ensure that Pet Stays Melbourne continues to provide premium pet boarding Melbourne, reliable pet care services, and high-quality pet sitting. We’re here to offer flexible pet boarding options for busy professionals who prioritise health-conscious pet care and their pets’ well-being. For the best luxury pet boarding experience and trusted pet care providers in Melbourne, Pet Stays Melbourne is your go-to place!

Booking and Reservations
How to Book: Request a quote for your dog’s stay through our website or give us a call. We love chatting with you!
Booking Confirmation: You’ll receive an email with a quote, and once accepted, an invoice will be sent. When paid in full, your dog’s boarding booking is confirmed. Keep an eye on your inbox!
Changes and Cancellations: Need to change or cancel? No worries! Just let us know 7 days in advance to avoid any charges. For public holidays, school holidays, and the peak period (15th Dec – 31st Jan), notify us 14 days in advance. A 20% cancellation fee applies within these times.

Payment
Rates and Fees: Our rates are transparent and listed on our quote. No hidden fees, promise! No extras for cuddles, pats, administering medication, or anything else.
Payment Methods: Direct bank transfer.
Payment Timing: Full payment for your dog’s boarding is due as dated on the invoice. This secures your dog’s spot and helps us plan ahead.

Drop-Off and Pick-Up
Timing: Please drop off and pick up your dog as per your advised times. Running late? Give us a heads-up!
Late Pick-Ups: If you’re running late, additional charges may apply. We understand life happens, just keep us posted.

Health and Safety
Vaccinations: All dogs must be up-to-date on vaccinations. It’s for everyone’s safety.
Medical Conditions: Let us know of any medical conditions or special needs. We’re here to help!
Behavioural Issues: Inform us of any behavioural issues your dog may have in advance. We want to ensure a safe and happy holiday stay for all dogs.

Liability
Pet Safety: We take every precaution to ensure your dog’s safety. However, we’re not liable for any unforeseen incidents.
Owner’s Responsibility: Owners are responsible for any major damage caused by their pets.
Emergencies: In case of an emergency, we’ll contact you immediately and take your dog to the nearest vet.

Privacy
Data Protection: Your personal information is safe with us. We won’t share it with anyone.
Communication: By booking with Pet Stays, you agree to receive communications about your pet’s stay.

Contact Us
Got questions? Reach out to us anytime! We’re here to make your pet’s stay as comfy and fun as possible for their pet boarding holiday.
Thanks for choosing Pet Stays Melbourne! We look forward to welcoming your furry family members. 🐾

PetStays Melbourne – Additional Terms and Conditions
Female Dogs in Heat: If your female dog is in heat, we can’t accept her for daycare or dog boarding. If a booking was made during this period, we might have to cancel at check-in and refund 80% of the fees.
Health Assurance: Please confirm your dog is healthy and up-to-date with flea and tick treatments.
Behavioural Issues: Let us know about any behavioural problems like fear, aggression, or aversion to strangers. This helps us ensure the safety and well-being of all dogs at our luxury dog boarding.
Allergies: Inform us if your dog has any allergies to food, fabric, plants, or odours.
Identification: Your dog must wear a collar with a name tag that includes your contact details.
Leash Requirements: Always have your dog on a leash during check-in and check-out.
Payment: We require full payment before check-in. If not paid, the booking won’t be valid.
Additional Charges: Be prepared to cover extra costs for grooming, extended stays, special food, medical emergencies, etc.
Extended Stays: If you extend your dog’s stay, additional fees will apply.
Damage Responsibility: You’re liable for any damage your dog causes at Pet Stays.
Media Consent: We’ll send pictures and videos upon request and might use them on social media.
Rest assured, all dogs boarding at Pet Stays are fully vaccinated. We use safe, gentle methods to keep your dog happy and healthy, including verbal commands, fresh water, timely food, clean spaces, playtime, cuddles, and timeouts when necessary. Your dog or puppy’s safety and comfort are our top priority!