Effective Date: 28-04-2025

At Pet Stays, your privacy — and the trust you place in us — is incredibly important. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

By engaging with Pet Stays, you agree to the terms of this Policy.

1. Information We Collect

We may collect personal information such as:

• Your name, address, and contact details (email, phone number)
  
  
• Information about your dog (name, breed, age, medical or behavioural notes)
  
  
• Emergency contact information
  
  
• Payment details (processed securely through third-party platforms)
  
  
• Communications and feedback provided to us
  
  

2. How We Use Your Information

We use your information to:

• Provide pet care services, including daycare, boarding, and transport
  
  
• Communicate with you regarding bookings, updates, or emergencies
  
  
• Tailor our care to meet your dog’s individual needs
  
  
• Process payments and send invoices
  
  
• Seek feedback to improve our services
  
  

3. Sharing Your Information

At Pet Stays, we respect your information and use it responsibly.

We may share your information with trusted, partnered businesses within the canine industry for purposes such as:

• Offering complementary pet-related services or promotions (e.g., pet insurance, grooming, training)
  
  
• Supporting collaborations that enhance your dog’s care experience
  
  

We will never sell or rent your personal information to third parties. Information is only shared with businesses that align with our values and privacy standards.

You may opt out of partner communications at any time by contacting us directly.

4. How We Protect Your Information

We maintain appropriate physical, electronic, and managerial procedures to safeguard your personal information against loss, misuse, or unauthorised access.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
  
  
• Request corrections or updates to your information
  
  
• Withdraw consent for marketing or third-party communications at any time
  
  

Simply email us at info@petstays.melbourne to make a request.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

7. Contact Us

If you have any questions or concerns about your privacy, please contact us:

📧 info@petstays.melbourne
📞0438 937 570

Thank you for trusting Pet Stays with your family member’s care. 🐾