Pet Care Agreement

Pet Stays Melbourne Pet Care Agreement for Dog and Puppy Boarding

Welcome to Pet Stays Melbourne! We are committed to providing top-notch, personalised care for your beloved dog or puppy.

We are a 5 star dog boarding facility which has been operating from our home in Ascot Vale for almost a decade. We do not lock dogs in dog kennels or dog crates. We offer dogs the opportunity to socialise under supervision. They are free to move around our deck, grass or paved areas. They are welcome inside or out and yes, they do sleep inside.

Below is our Pet Care Agreement, designed to ensure a smooth and enjoyable experience for both you, us and your furry family members.
Pet Care Agreement
1. General Agreement
By using our services, you agree to the terms and conditions outlined in this agreement. This ensures the safety and well-being of all pets in our care.
2. Pet Information
You must provide accurate and up-to-date information about your pet, including health records, dietary needs, and behavioural characteristics. This helps us tailor our care to meet your pet’s specific needs.
3. Health and Vaccinations
All pets must be up-to-date on vaccinations. Proof of vaccinations must be provided before boarding. This includes distemper, parvovirus, and Bordetella (kennel cough) vaccines. Pets should also be free of fleas, ticks, and other parasites.
4. Medications and Special Needs
Please provide detailed instructions for any medications your pet requires. We will administer medications as directed, ensuring your pet’s health is managed effectively during their stay.
5. Emergency Care
In the event of a medical emergency, we will seek immediate veterinary care. You agree to cover any costs associated with emergency medical treatment.
6. Feeding and Exercise
We follow your specified feeding schedule and dietary requirements. Regular exercise and playtime are provided to ensure your dog remains active and happy.
7. Personal Items
We have all your dog needs covered such as bedding and toys. The only thing required is your dog or puppies food labelled with their name.
8. Behavioural Issues
We reserve the right to refuse service to pets with severe behavioural issues that may pose a risk to other pets or staff. Please inform us of any known behavioural concerns.
9. Pick-Up and Drop-Off
Drop-off and pick-up times must be scheduled in advance. Late pick-ups may incur additional charges.
10. Cancellation Policy
Cancellations must be made at least 7 hours in advance to avoid a cancellation fee and 14 days in advance during peak periods such as school holidays, Christmas 15th Dec – January 31st and other public holidays.
11. Liability
While we strive to provide a safe and secure environment, Pet Stays Melbourne is not liable for any injury, illness, or loss of your pet during their stay.
Injury and Illness
In the unfortunate event that your pet accidentally dies, becomes ill, injured, or lost while in our care, you agree to waive and release Pet Stays Melbourne from any claims arising from such incidents. We strive to provide the highest level of care, but some extreme situations are beyond our control.
Owner Liability
If your pet bites or injures a Pet Stays Melbourne staff member, another person, or another animal, you are responsible for any resulting injury. You agree to hold harmless and indemnify Pet Stays Melbourne from any claims or suits that may arise from such incidents. This includes covering any associated costs, expenses, losses, and liabilities, except in cases of negligence or intentional misconduct on the part of Pet Stays Melbourne.
Pet Sitter Liability
If an incident occurs due to negligence or intentional misconduct by Pet Stays Melbourne, we will provide a full refund and cover all necessary medical expenses related to your pet’s care. We aim to resolve such matters amicably and fairly. However, pet owners agree not to exert personal pressure or intimidation for compensation beyond a refund and medical expense coverage.

Governing Law
Our aim is to resolve any issues amicably between both parties. If a resolution cannot be reached, the terms of this Agreement shall be governed by and construed in accordance with the laws of the State of Victoria. This includes ensuring that Pet Stays Melbourne fulfils its promise to offer a full refund or cover medical expenses for the pet’s welfare if required.

Q: What should I bring for my pet’s stay?
A: Please bring your pet’s food, any medication which may be required or any special instructions.
Q: What happens in case of a medical emergency?
A: We will immediately seek veterinary care and notify you. All costs associated with emergency care are the responsibility of the pet owner.
Q: Can I visit my pet during their stay?
A: We aim to ensure minimal disruption to other dogs and puppies in our care and therefore do not allow visits..
Q: How do you ensure the safety of all pets?
A: We have strict health and vaccination requirements, and our staff is trained to handle various pet behaviours and emergencies. We have over 20 years experience between us.
Q: Do you offer discounts for extended stays?
A: Yes, we offer discounts for long-term boarding. Please complete our online quote form on our website for more details.
Q: How do I know my pet is getting the best care?
A: Our team consists of experienced pet care professionals who are passionate about animal welfare. We provide regular updates and photos to keep you informed about your pet’s stay. There is always plenty of cuddles, pats and playtime. You can view our 5 star reviews on google oolong with hundreds of photos of happy doggos.,1,,,,
Thank you for choosing Pet Stays Melbourne. We look forward to providing your dog with a safe, enjoyable, and personalised dog boarding experience.
For more information, visit our website:



A Pet Care Agreement is a contract for pet sitting services between two parties – the Pet Owner and the Pet Sitter. When a Pet Owner needs someone to take care of their dog or cat, this agreement clearly spells out your pet’s normal routines and what is expected from the Pet Sitter. If your pet is older or has unique needs, this form can help Pet Sitters provide the right medication or special care.


This Pet Care Agreement will outline the following details:
– Time Period: how long will the Pet Sitter take care of the Owner’s pets

– Payment Details: how much, when, and how the Pet Sitter is paid

– Type of Care: how often the Pet Sitter will walk, feed, or groom the pet

– Veterinary Release: authorization to get medical treatment for the pet

– Indemnification: Pet Sitter is an independent contractor and not liable

– Emergency: who should the Pet Sitter contact if the Owner is unavailable

– Signatures: Payment of Invoice is considered as agreement to the T & C’s at Pet Stays.


You need this document whenever you ask someone to take care of your pet. Some pets may require special care and handling. Perhaps your dog dislikes the mailman? Maybe your cat gets upset if his litter box is not cleaned regularly? Does your pet get along with other animals? Perhaps your aging cat has arthritis or your senior dog needs extra attention? A Pet Care Agreement provides Pet Owners and Pet Sitters a chance to share the little details so your pet receives the best care possible while you are away.


At Pet Stays once invoice is paid they invoice is agreed upon leaving no scope for disagreements could arise if the Pet Sitter or Pet Owner only use informal or verbal.

Pet Stays resolves the following if pet gets injured whilst in our care:

– Complete refund

-Vet expenses that may incurr in the welfare of the concerned pet

-Any information needed will be only provided at our discretion. We at pet stays will not be sharing any information regarding other pets or their owners to other parties internally or externally for their perusal.


The Pet Owner is usually responsible if the pet accidentally gets sick/ Injured or bites someone when under Pet Sitters care. The owner will take responsibility if someone else get injured because of the pet. . If the pet accidentally passes away, gets sick, becomes injured, or is lost while the Pet Sitter is on duty. It has to be resolved by cancellation of service, complete refund and covering costs of medical expenses incurred to Pet Owners by Pet Stay’s promises and something unexpected happens to the pet.