Terms of Use & Service
Terms of Use & Service Pet Stays

16 Essential Terms of Service – Pet Stays Melbourne

Welcome to Pet Stays Melbourne, your trusted provider of kennel-free dog boarding, puppy day care, and in-home pet sitting across Melbourne. By using our website or booking our services, you agree to the following Terms of Use and Service.

If you do not agree with these terms, please refrain from using our website or services.

1. About Pet Stays and Our 16 Essential Terms of Service – Pet Stays Melbourne

Pet Stays Melbourne is a locally owned and operated small business run by two passionate dog carers. We personally provide all dog boarding, short-term and long-term pet sitting, puppy day care, and holiday care from our own dog-friendly home in Ascot Vale, Melbourne.

Unlike large platforms or kennels, we don’t outsource your dog’s care — your dog will be looked after by us directly in a calm, safe, and loving home environment.

By accessing our website or booking with us, you accept these Terms of Use and Service.

2. Pet Stays Melbourne Services

We offer:

  • Short-term and long-term dog boarding

  • In-home pet sitting and care

  • Puppy day care and socialisation

  • Overnight pet stays and doggy holiday care

All dogs stay in our home, where we keep a small number of guests at a time. This ensures personalised attention, enrichment, and a stress-free experience tailored to your dog’s needs.

Bookings are subject to availability and approval. We reserve the right to decline any booking if it’s not a suitable fit for our home or resident dogs.

3. Responsibilities of Dog Owners

To keep everyone safe and happy, you agree that:

  • You are 18 or older and the legal owner or guardian of the dog.

  • Your dog is fully vaccinated and regularly treated for fleas and worms.

  • Any medical, behavioural, or special needs are fully disclosed at booking.

  • Your dog is generally sociable and house-trained unless otherwise discussed.

  • Emergency contact details are provided and kept up to date.

  • Dogs with aggressive behaviour, extreme anxiety, or in heat will not be accepted.

  • Your dog if over 8 months is desexed unless discussed with us.

Failure to disclose important information may result in cancellation or refusal of service.

4. Booking, Cancellations, and Refunds – 16 Essential Terms of Service – Pet Stays Melbourne

Booking confirmation requires full payment of the quoted amount.

Please refer to our full Cancellation Policy for information on refunds and changes.

5. Limitation of Liability – Terms of Use & Service -16 Essential Terms of Service – Pet Stays Melbourne

While we provide loving, experienced care, Pet Stays Melbourne is not liable for:

  • Illness, injury, or loss during your dog’s stay.

  • Damage or injury caused by your dog.

  • Issues arising from undisclosed behavioural or medical conditions.

We strongly recommend you have active pet insurance to cover unexpected vet bills during short or long-term dog boarding.

Consider trusted Australian pet insurance options such as Petcover Insurance.

6. Health & Safety

  • Dogs must be fully vaccinated and flea/worm treated.

  • Please disclose all health or behavioural concerns.

  • We cannot accept female dogs in heat or aggressive dogs.

  • Dogs must wear a collar with ID tags at drop-off and pick-up.

7. Drop-Off and Pick-Up

Please adhere to your agreed drop-off and pick-up times. If you expect delays, notify us as soon as possible. Late pick-ups may incur additional fees.

8. Website Content and Copyright -16 Essential Terms of Service – Pet Stays Melbourne

All website content including text, images, logos, and branding belong to Pet Stays Melbourne and are protected by copyright. Personal, non-commercial use is permitted. Any other use requires written permission.

9. External Links

We may link to third-party websites for your convenience. Pet Stays Melbourne is not responsible for their content or policies.

10. Changes to Our16 Essential Terms of Service – Pet Stays Melbourne

We may update these terms at any time. Changes will be posted here. Continued use of our website or services means acceptance of updated terms.

11. Privacy -16 Essential Terms of Service – Pet Stays Melbourne

Your privacy is important to us. Personal information collected will only be used for service provision and communication. We do not share your data with third parties without consent.

12. Ready to Book or Want a Personalised Quote?

Every dog is unique — and so is every stay! Whether you’re after short-term or long-term dog boarding, puppy day care, or home-based pet sitting, we provide tailored, kennel-free care to suit your dog’s needs.

13. Communication During Your Dog’s Stay

At Pet Stays Melbourne, we know how important it is for you to feel connected to your dog while you’re apart. That’s why we provide regular updates via text, photo, or video so you can see how your dog is settling in. If your dog is staying with us long-term, we’ll check in every few days to give you peace of mind. Our goal is to make you feel as comfortable and reassured as your dog does during their kennel-free stay.

14. Emergency Care Procedures -16 Essential Terms of Service – Pet Stays Melbourne

Your dog’s safety is our top priority. In the unlikely event of illness or injury, we will:

Contact you (or your nominated emergency contact) immediately.

Seek veterinary care at your preferred clinic whenever possible.

If unavailable, we will use our trusted local veterinarian in Ascot Vale.

Act in the best interests of your dog at all times.

We strongly recommend all owners maintain current pet insurance. This ensures any unexpected vet bills are manageable and your dog receives the highest level of care without delay.

15. House Rules for Visiting Dogs

Since all dogs stay in our own home, we ask owners to respect a few simple house rules:

Dogs sleep inside overnight and are welcome inside or out during the day.

We provide safe, secure play areas and plenty of enrichment toys.

To maintain a calm environment, we accept only a small number of dogs at a time.

Dogs must arrive with enough of their usual food to cover their stay, so we can avoid sudden diet changes.

This home-based structure makes us different from kennels or large boarding facilities — your dog becomes part of our family for the duration of their stay.

16. Behavioural Expectations

We understand that no dog is perfect. However, for the safety and comfort of all dogs in our care, you agree to let us know in advance about any quirks, triggers, or behavioural issues. Examples include:

Separation anxiety.

Nervousness around new dogs.

Fear of loud noises.

Resource guarding.

With full transparency, we can put management strategies in place — or advise if our home environment is not the right fit.

17. Frequently Asked Questions -16 Essential Terms of Service – Pet Stays Melbourne

Q: Can I see where my dog will be staying before booking?
As Pet Stays Melbourne is our private residence, we don’t offer in-person inspections. However, you can view hundreds of photos on our Google Business Profile and on our Instagram page to see our dog-friendly home environment. We’re also proud to have over 100 five-star reviews from happy pet parents across Melbourne who trust us with their dogs time and again.

Q: What should I bring for my dog’s stay?
Please pack your dog’s food, lead, collar with IDand any medications with clear instructions. We have adequate cosy dog bedding, bowls and toys.

Q: Do you care for puppies or senior dogs?
Yes — with some conditions. Puppies must be vaccinated and socialised, and senior dogs should be able to manage stairs and normal household activity. We will discuss special needs at booking.

👉 Request a Quote Now That You Have Reviewed Our16 Essential Terms of Service – Pet Stays Melbourne

Thank you for trusting Pet Stays Melbourne — your home-away-from-home for your furry family member!

We are a current member of the PIAA Pet Industry Association Australia